Support

Stuck on setup? Need a refund? Have a question about which tier is right? Here is everything.

Email Support (Primary)

Best for setup help, technical questions, refunds, billing issues, CRM questions.

[email protected]

Response time: under 24h Mon–Fri (under 12h for DFY buyers).

Founder Email (Pro & DFY)

Direct line to Carmelo. Use for strategy questions, custom requests, partnership inquiries.

[email protected]

Carmelo replies personally within 48h.

Refund Instructions

BoomDispatch ships with a 60-day better-than-money-back guarantee on all three tiers.

  1. Email [email protected] with your ClickBank order number and the email used at checkout.
  2. You can also start the refund directly in ClickBank Customer Order Lookup: clkbank.com — enter your email + order number.
  3. Refund processed in 3–5 business days through ClickBank. No survey, no friction.
  4. You keep all templates, scripts, and PDFs as a thank-you. DFY buyers also keep their custom build.

Common Questions

I cannot find my access link / purchase email.

Check spam, promotions, and updates folders. Search for "BoomDispatch" or "ClickBank". If still missing, email [email protected] with the email you used at checkout. We will resend within 12 hours.

The Notion templates are not loading.

Make sure you are signed into Notion before clicking the "Duplicate" link. The template will land in your personal workspace by default; you can move it to a team workspace afterwards.

Zapier blueprint says "invalid".

Check that all required apps (Facebook Pages, Gmail, Google Calendar, Twilio) are connected to your Zapier account. The blueprint cannot import if the source app is missing the connection.

The AI is replying with the wrong info.

Open the Claude Project, click Edit Instructions, and adjust the "Shop Profile" block: service area, pricing range, hours, and brand voice. The PDF walkthroughs cover this in detail. DFY buyers can ping Carmelo on WhatsApp for a 5-minute fix.

I want to upgrade my tier.

Email [email protected] with your current order ID. Lite-to-Pro: $160 difference. Pro-to-DFY: $500 difference. We apply the credit and send a checkout link.

WhatsApp (Fallback)

If email is too slow, message us on WhatsApp. Best for general pre-purchase questions. Post-purchase support requests should still go through email so we can track them properly.

Message us on WhatsApp

Contact Form

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